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Frequently Asked Questions
Have a question for us? Click here to contact our support team.
Why should I choose My Auto Bridge instead of using Google Reviews?
Google reviews is not a reliable source of legitimate review, whereas, at My Auto Bridge, you will find legitimate and honest reviews from real-life users with a history of using a service that is being rated.
Are there any additional charges when I'm using the My Auto Bridge app?
No, you will be charged only the fee for the repair shop and tow service (pay-per-use charges).
Do you provide service solutions to transportation trucks?
No, we do not at this time.
How does the 1-year warranty work?
The extended warranty is an additional warranty that is added to the manufacturer warranty on the part installed in your vehicle.
Can I book services for my family and friends?
Yes, you can, provided you add the vehicle to your profile.
Can you help with minor roadside assistance issues like being locked out or running out of gas?
Yes, you can order small roadside assistance through tow services.
How can I get my business more reviews on the My Auto Bridge app?
By providing an excellent customer service.
How does the extended warranty work for the services I provide to customers from My Auto Bridge?
It is an additional warranty on top of the manufacturer warranty on the new part installed.
What radius will my service shop be asked to serve?
There is no radius set at this time
Can I communicate directly with the customer through the app after they have booked an appointment?
Yes you can.
Can I decline a booking on the app, or will it affect my star rating?
Yes, you can, and you will not be charged.
How long do I have to cancel or change an appointment?
Coming soon before launch.
Is there a cancellation fee?
Coming soon before launch.